Two different products share this name
“AI call assistant” covers two things that behave nothing alike, and the marketing for both reads about the same.
The assistant that watches
It sits on calls you are already on, transcribes them, and produces a summary and action items afterwards. Useful for a sales team reviewing pipeline. It does not answer anything, so if you are on a roof it changes nothing.
The assistant that answers
It picks up when you cannot. It talks to the caller, works out what they need, checks your availability and books them in. The caller’s problem is resolved on the call, not filed for later.
For anyone whose work happens at a customer’s address, the second one is the only one that changes an outcome. A summary of a call you missed is a record of a job somebody else is doing.
The four jobs it has to do on one call
A caller with a problem gives you roughly ninety seconds. Inside that window, an assistant worth paying for does four separate things, in order.
| Job | What it looks like on the call | What happens if it is skipped |
|---|---|---|
| Answer | Picks up on the first or second ring, at any hour, including when three other people are calling | The caller hangs up and dials the next result. You never learn they called. |
| Understand | Works out the trade problem — no cooling, breaker tripping, water under the sink — and how urgent it is | You get “a customer called about a problem”, which is not information you can act on. |
| Decide | Emergency goes through to a human now; routine gets booked; a job you do not take gets an honest no | Either you are woken for an estimate request, or a real emergency waits until morning. |
| Finish | Puts the appointment in the calendar and confirms it with the caller before they hang up | You have a callback list. The 9pm caller booked someone else at 9.06pm. |
Most tools are strong on step two and absent on steps one and four — which is a sensible design for a note-taker and useless for a contractor.
Why the answers are usually generic, and what fixes it
The weak point in almost every AI phone product is not the voice. Voices got good. It is the knowledge. Setup is a web form — business name, hours, five FAQs, an industry dropdown — and a form cannot hold what you actually know about your own business.
So the assistant handles “what are your hours” perfectly and falls over on “do you work on Mitsubishi mini-splits”, which is the question that decides whether the caller books. Generic answers are a knowledge problem wearing a technology costume.
We fix it at the source: we phone you and interview you. Twenty minutes, a conversation rather than a form. Which jobs you take and which you turn down. What a diagnostic costs. How far you will drive. What you will not warranty and why. What counts as an emergency at 3am. Who gets woken and who does not. That is what she answers from, so the answers sound like your business because they came from your mouth.
You can edit any of it later from the dashboard, and you should — when your pricing moves or you drop a brand, change it there and every call from that moment on reflects it.
What she does on a live call
- Answers immediately, 24/7. No hold, no queue, no voicemail. Simultaneous callers all get answered.
- Qualifies. The problem, the address, the urgency, the caller’s name and number.
- Books. Into a real slot, on the call, confirmed with the caller before they hang up.
- Escalates by your rules. You define urgent for your trade; those calls reach a human at whatever hour they land.
- Answers questions. From your knowledge base — pricing, coverage area, brands, licensing, what a callout involves.
- Leaves a record. Recording, transcript and a structured summary in your dashboard, on every call.
What she does not do: sell. There is no upsell script and no bolt-on pitched to somebody whose heating has just failed. A caller with a broken furnace is not a cross-sell opportunity, and treating them like one is how you lose the repeat work.
Two minutes settles it
Put your number in and she calls you back in about thirty seconds. Play the awkward customer — change your mind halfway, ask something the script would not cover, talk over her. You will know inside a minute whether this is a note-taker or an assistant.
The trial runs 14 days or your first 30 genuine calls, whichever comes first. No card for the organic signup, and you can cancel from the dashboard.
What it costs, and the arithmetic to run against it
Starter is $29 a month and includes 50 calls. After-Hours Plus is $149 a month and includes 200. Calls past your allowance are $0.29 each, published rather than buried, and you are notified as you approach and pass the line. Annual billing saves 25% on the base subscription and is set up through support.
Per call that is 58 cents at the Starter allowance ($29 ÷ 50) and about 74 cents at After-Hours Plus ($149 ÷ 200). The comparison that matters is not against another software subscription — it is against your own average ticket. Take what a booked job is worth to you, divide by 58 cents, and that is how many answered calls have to fail before the month costs you anything.
The trial runs 14 days or your first 30 genuine calls, whichever comes first, and the organic signup does not ask for a card. If she has not booked you a job by the end of it, it stays free until she does.
Common questions
Two different products use the name. One listens to calls you are already on and writes summaries. The other answers calls you cannot take — it talks to the caller, works out what they need, books the appointment and escalates emergencies. Claudessa is the second kind.
Yes. She checks real availability and puts the appointment in during the call, then confirms it with the caller before they hang up. A tool that only takes a message leaves you a callback list, and the person who called at 9pm has usually booked somebody else before you get to it.
We phone you and interview you for about twenty minutes before she answers anything — which jobs you take, what a diagnostic costs, how far you drive, what counts as an emergency, who gets woken up. That conversation becomes her knowledge base. You can edit it from the dashboard whenever your business changes.
You define what urgent means for your trade during onboarding, and who should be reached at what hour. Those calls go through to a human rather than into a message queue. Everything else gets booked or answered.
Starter is $29 a month with 50 calls included; After-Hours Plus is $149 a month with 200 calls included. Calls past the allowance are $0.29 each. That is 58 cents a call at the Starter allowance, arithmetic you can redo against your own average ticket.
No. She sounds natural and most callers just get their answer and get booked, but if someone asks directly whether they are speaking to a person she does not claim to be one.
A recording, a full transcript and a short structured summary in your dashboard — what the caller wanted, how urgent it was, what was booked or promised.