Two different products share this name
“AI call assistant” covers two things that behave nothing alike, and the marketing for both reads about the same.
The assistant that watches
It sits on calls you are already on, transcribes them, and produces a summary and action items afterwards. Useful for a sales team reviewing pipeline. It does not answer anything, so if you are on a roof it changes nothing.
The assistant that answers
It picks up when you cannot. It talks to the caller, works out what they need, answers their questions and texts you the request so you can book it. The caller gets a conversation, not a beep.
For anyone whose work happens at a customer’s address, the second one is the only one that changes an outcome. A summary of a call you missed is a record of a job somebody else is doing.
The four jobs it has to do on one call
A caller with a problem gives you roughly ninety seconds. Inside that window, an assistant worth paying for does four separate things, in order.
| Job | What it looks like on the call | What happens if it is skipped |
|---|---|---|
| Answer | Picks up on the first or second ring, at any hour, including when three other people are calling | The caller can hang up and dial the next result. You never learn what they wanted. |
| Understand | Works out the trade problem — no cooling, breaker tripping, water under the sink — and how urgent it is | You get “a customer called about a problem”, which is not information you can act on. |
| Decide | Emergency goes through to a human now; routine becomes a request you confirm; a job you do not take gets an honest no | Either you are woken for an estimate request, or a real emergency waits until morning. |
| Finish | Texts and emails you the request right after the call: the caller, the job and the time that works for them | You find out tomorrow. The 9pm caller booked someone else at 9.06pm. |
A note-taker is strong on step two and absent on steps one and four — fine for notes, useless for a contractor.
Why the answers are usually generic, and what fixes it
The weak point in almost every AI phone product is not the voice. Voices got good. It is the knowledge. Setup is a web form — business name, hours, five FAQs, an industry dropdown — and a form cannot hold what you actually know about your own business.
So the assistant handles “what are your hours” perfectly and falls over on “do you work on Mitsubishi mini-splits”, which is the question that decides whether the caller books. Generic answers are a knowledge problem wearing a technology costume.
We fix it at the source: we phone you and interview you. About 15 minutes, a conversation rather than a form. Which jobs you take and which you turn down. What a diagnostic costs. How far you will drive. What you will not warranty and why. What counts as an emergency at 3am. Who gets woken and who does not. That is what she answers from, so the answers sound like your business because they came from your mouth.
You can change any of it later, and you should — when your pricing moves or you drop a brand, call 1-888-611-9056 from the phone you signed up with and tell her. She reads the change back before she saves it, and she uses it from the next call.
What she does on a live call
- Answers immediately, 24/7. No hold, no queue, no voicemail. Two customers calling at once both get answered.
- Qualifies. The problem, the address, the urgency, the caller’s name and number.
- Takes the request. The job and the time that works for the caller, texted and emailed to you right after the call. You confirm the time.
- Tries your phone on an emergency. A call on her built-in emergency list gets a try at the one number you give us, at whatever hour it lands.
- Answers questions. From your knowledge base — pricing, coverage area, brands, licensing, what a callout involves.
- Leaves a record. A written summary of each call where the caller talks to her, by text, by email and with your recent calls in your dashboard.
What she does not do: sell. There is no upsell script and no bolt-on pitched to somebody whose heating has just failed. A caller with a broken furnace is not a cross-sell opportunity, and treating them like one is how you lose the repeat work.
Two minutes settles it
Put your number in and she calls you back in about thirty seconds. Play the awkward customer — change your mind halfway, ask something the script would not cover, talk over her. You will know inside a minute whether this is a note-taker or an assistant.
The trial runs 14 days or your first 30 genuine calls, whichever comes first. No card for the organic signup, and you can cancel from the dashboard.
What it costs, and the arithmetic to run against it
Flex is $29 a month and includes 50 calls. Volume is $79 a month and includes 200. Calls past your allowance are $0.49 each on Flex and $0.29 each on Volume, published rather than buried, and you are notified as you approach and pass the line. Billing is month to month.
Per call that is 58 cents at the Flex allowance ($29 ÷ 50) and about 40 cents at Volume ($79 ÷ 200). The comparison that matters is not against another software subscription — it is against your own average ticket. Take what a booked job is worth to you, divide by 58 cents, and that is how many answered calls have to fail before the month costs you anything.
The trial runs 14 days or your first 30 genuine calls, whichever comes first, and the organic signup does not ask for a card. If she has not booked you a job by the end of it, it stays free until she does.
Common questions
Two different products use the name. One listens to calls you are already on and writes summaries. The other answers calls you cannot take — it talks to the caller, works out what they need, takes the request and escalates emergencies. Claudessa is the second kind.
Some can. Claudessa does not connect to your calendar today. She takes the request and the time that works for the caller, texts and emails it to you right after the call, and you confirm the time. What she adds over a message service is the conversation: she answers the caller from your knowledge base, so the request you get is a job you already know you want.
We phone you and interview you for about 15 minutes before she answers anything — which jobs you take, what a diagnostic costs, how far you drive, what counts as an emergency, who gets woken up. That conversation becomes her knowledge base. When your business changes, call 1-888-611-9056 from the phone you signed up with and tell her.
She works from a built-in emergency list: gas leak, flooding, burst pipe, no heat, sparking, fire, and carbon monoxide or a CO alarm. Those calls get a try at the one number you give us rather than going into a message queue. Everything else is answered on the call or taken as a request for you to confirm.
Flex is $29 a month with 50 calls included; Volume is $79 a month with 200 calls included. Calls past the allowance are $0.49 each on Flex and $0.29 each on Volume. That is 58 cents a call at the Flex allowance, arithmetic you can redo against your own average ticket.
No. She identifies herself as an AI assistant at the start of every call, and if someone asks directly whether they are speaking to a person she does not claim to be one.
A short written summary, texted and emailed to you right after the call and listed with your recent calls in your dashboard — what the caller wanted and what was requested or promised.