Legal Answering Service for Attorneys & Law Firms
You’re in court when a potential client with a six-figure case calls your office. It goes to voicemail. They call the next attorney on Google. That’s $10,000+ walking out the door because nobody picked up the phone. Claudessa answers every call to your law firm 24/7 — tells callers which cases you take, takes down what happened, takes consultation requests, and routes urgent matters. $29/mo instead of $130/mo (Posh) or $250/mo (Ruby) for 50 minutes of a human legal answering service.
In court
when the phone rings and nobody picks up — count those calls in your own week
One case
what a single call that reaches voicemail can cost — run it on your own fees
$29/mo
Flex, with 50 calls included and $0.49 per call after that
A legal answering service solves one of the most expensive problems in legal practice: the phone rings when you can’t answer it. You’re in court. In a deposition. In a client meeting. Meanwhile, a potential client with a $25,000 personal injury case is listening to your voicemail greeting — and then calling the next attorney on Google. A missed call can be revenue walking to a competitor.
Solo and small-firm attorneys are especially vulnerable. You’re your own receptionist, intake coordinator, and billing department. You can’t answer the phone while questioning a witness. And the calls don’t stop at 5 PM — potential clients search for attorneys after work, on weekends, and in moments of crisis. A car accident at 9 PM. A custody emergency on Saturday morning. An arrest at 2 AM. A caller in that moment who reaches voicemail can simply call the next firm that picks up. (Law firms that handle landlord-tenant, HOA, or real-estate litigation work should also see our dedicated answering service for property management page — the same intake engine handles property-specific client calls.)
Traditional legal answering services solve the availability problem. Posh, for example, charges $130/month for 50 receptionist minutes and Ruby $250/month for 50 minutes, and their receptionists work from the intake script you set up with them. If you run a law firm, you need a receptionist that understands legal intake, not just message-taking. Claudessa handles all of this through voice-based onboarding — we call you, learn your practice areas, the case types you take, and what counts as urgent, and build a knowledge base that answers calls like someone who actually works at your firm.
You’re in a deposition all afternoon. Three calls come in — a new personal injury lead, a potential client asking about your family law practice, and an existing client with a filing deadline tomorrow. That’s a lost case, a lost client, and a malpractice risk — all because nobody answered the phone. Claudessa starts at Flex $29/mo with 50 calls included; $0.49/call overage.
No scripts to write. No forms to fill out. We learn your practice the old-fashioned way — by talking to you.
Name, phone, email. Trial terms shown before you start. Your 14-day / first-30-calls trial starts when your receptionist goes live. Finish onboarding within 30 days of signup — miss it and the signup just expires. Nothing charged.
Claudessa learns your practice areas, the case types you take, consultation availability, what counts as urgent, and fee structure. Everything a receptionist needs — through conversation, not forms.
Potential clients get their details taken down and their consultation requests passed to you. Existing clients get professional message-taking and urgent routing. General inquiries get accurate information and next steps.
After every call, you receive a detailed summary with intake information, caller details, urgency classification, and any consultation requests. Review when you leave court — nothing falls through the cracks.
A potential client calls about a personal injury case. Claudessa takes down what happened, with their name and number, plus the day and time that suit them if they want a consultation, and sends you the summary. You read it between court sessions and call back the cases you want. Every missed intake call is a case that walked to another firm.
New PI lead — Tuesday 2:30 PM
Car accident victim called during your deposition. Left voicemail. Called another attorney who answered. $35,000 case gone.
Answered — Tuesday 2:30 PM
Rear-ended yesterday, neck pain, says the other driver was at fault and a police report was filed. Wants a consultation; free Thursday at 10 AM. Intake summary sent to your email and phone.
| Claudessa | Typical Service | |
|---|---|---|
Onboarding |
Voice conversation — we call you |
Script you write yourself |
Knowledge |
Practice areas, case types you take, what counts as urgent |
Business name and hours |
Setup effort |
Zero — we learn your practice |
Hours of scripting |
After-hours |
24/7 client coverage |
24/7, billed by the minute |
Practice areas? Consultation fees? Which case types you accept? Claudessa knows — because we called you and asked. When a potential client calls about a custody dispute, Claudessa confirms you handle family law, takes down what happened, and takes their consultation request — then texts and emails it to you right after the call. No scripts. Learn more about how voice onboarding works.
Potential client calls about a business dispute. Claudessa takes down what happened and takes the request — while they’re still on the phone — then texts and emails it to you right after the call. No voicemail. No phone tag. Every unanswered call is a case sitting in a competitor’s office instead of yours.
If a caller asks about your retainer terms before you’ve given her an answer, Claudessa takes a message and flags the gap. Once you give her the answer, she uses it on every call after — and the same goes for your litigation timeline, court filing process, and payment plans. See how AI answering services work.
TRO deadline tomorrow morning. Client arrested Friday night. Filing deadline in 3 hours. Claudessa classifies every call by urgency, asks the right questions, and transfers time-sensitive matters to you or your designated attorney instantly. Routine messages wait — emergencies don’t.
Many potential clients are more comfortable describing their legal situation in Spanish. Claudessa is a bilingual answering service on every plan: English and Spanish, no add-ons, no surcharges. Clients speak naturally, you get accurate intake information.
A missed call can be a case that hires someone else. Try Claudessa free for 14 days or first 30 calls.
Have Her Call YouSee how Claudessa compares to traditional legal answering services like Answering Legal, LEX Reception, Ruby, and Posh.
| Feature | Claudessa (AI) | Traditional Human |
|---|---|---|
Monthly cost |
$29 incl. 50; $0.49/call after 50 |
$130/mo (Posh) to $250/mo (Ruby) for 50 min |
Setup time |
1 phone call |
Days to weeks |
Hours |
24/7/365 |
24/7 |
Practice knowledge |
Deep (voice onboarding) |
Script-based |
New-client calls |
Knows which practice areas you take |
Intake script you set up |
Consultation requests |
Automated |
Manual |
Bilingual (EN/ES) |
Included |
Offered |
Urgent matter routing |
Instant classification |
Agent judgment varies |
Enter your number. Claudessa calls you in 30 seconds — as the receptionist for a real law firm. Describe a legal situation. Ask about practice areas. Request a consultation. Then imagine that’s YOUR firm.
Try free for 14 days or first 30 calls. Trial terms shown before you start. Cancel anytime.
For every law firm — solo practitioner to multi-attorney office
Month to month. Volume: $79/mo with 200 calls included; $0.29/call after 200
What law firms actually pay:
At 50 calls a month averaging 3 minutes, Posh costs $322.50 against $29 for Claudessa: $3,522 a year saved. One consultation booked from a call that would have gone to voicemail pays for 3+ years of Claudessa.
See full pricing details → · Compare all best answering services for lawyers
Not with a screening questionnaire. On the setup call, Claudessa learns your practice areas, the case types you take and where you practise, so she can tell a caller whether you handle their kind of matter. When a potential client calls, she takes their name, number and what happened, and if they want a consultation, the day and time that suit them. Callers with an urgent matter, or who ask for an attorney, are put through to you, and if you cannot pick up she takes an urgent message. You get a summary after every call and decide which cases to call back.
We call you and have a real conversation. Claudessa learns your practice areas, the case types you take, consultation availability, fee structure (if you choose to share it), attorney bios, what counts as urgent, and office hours. No forms to fill out, no scripts to write. We ask the questions — you just talk about your practice.
Yes — and this is where most firms lose the most revenue. When a potential client calls at 8 PM after a car accident or at 6 AM before a court deadline, Claudessa answers professionally, takes down what happened, and either takes their consultation request or gets an urgent matter to you straight away. No voicemail.
Yes. During voice onboarding, Claudessa learns the specific practice areas your firm handles — personal injury, family law, criminal defense, estate planning, business law, immigration, or any combination. It uses this knowledge to tell callers whether you handle their kind of matter and to answer their questions about your practice.
Claudessa handles calls in English and Spanish at no extra cost. Bilingual support is included in every plan — not a premium add-on. For law firms serving diverse communities, this means potential clients can describe their legal situation in the language they’re most comfortable with.
Sign up online. We schedule a voice onboarding call where Claudessa learns your practice areas, the case types you take, and scheduling preferences. Your receptionist goes live after that call, once she has what she needs, and the call happens when you choose: right after you sign up, or at a time you book. No scripting, no configuration — just a conversation about how you run your practice.
During your hours, yes: if a caller asks to speak to you, she tries to put them straight through to the one number you give us, yours or your designated attorney’s. She doesn’t judge what is urgent in a legal matter; a filing deadline or a client in custody isn’t on her built-in emergency list, so after hours she’s set up to take the message. If no one picks up, the caller is asked to leave their name, number and a message, and you get a text right away so you can call them back.
Claudessa treats all caller information with strict confidentiality. Call recordings are kept with our phone provider, encrypted, and can’t be opened without our account credentials. Access is limited to authorized staff. We never sell caller information. While Claudessa is a phone answering service (not a legal practice tool), it handles intake information with the same care you’d expect from a professional receptionist.
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