Privacy Policy

1. Introduction

Claudessa, operated by Daemon Ventures Holdings, Inc. ("we," "our," or "us"), provides an AI-powered phone receptionist service designed for home services businesses, including HVAC, plumbing, electrical, and general contracting companies. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website at claudessa.com and our phone receptionist service (collectively, the "Service").

By using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

2.1 Account and Business Information

When you sign up for Claudessa, we collect:

• Your name, email address, and phone number
• Business name, business type, and service area
• Business hours and scheduling preferences
• Billing and payment information (processed securely by our payment provider)

2.2 Voice Onboarding Data

During voice onboarding, our AI calls you to learn about your business. This conversation is recorded and transcribed to build your custom knowledge base. We collect:

• Audio recordings of the onboarding call
• Transcripts generated from the onboarding conversation
• Business details you share during the call (services offered, pricing, FAQs, service policies)

2.3 Call Data

When Claudessa answers calls on your behalf, we collect:

• Inbound caller phone number and caller ID information
• Audio recordings of calls handled by Claudessa
• AI-generated transcripts and call summaries
• Call metadata (date, time, duration, call outcome)
• Information callers voluntarily share (name, contact details, service requests, property details)

2.4 Website Usage Data

We use analytics and advertising tools on this website to understand how visitors find us and use the site, and to show our ads to people who have already visited. Some of these tools set cookies in your browser and share the fact of your visit with third-party advertising platforms, which use it to build an audience we can advertise to later. Section 6 lists every cookie and browser storage item our own code sets, what each is for, and how to switch it off. It also lists the ones we have seen our analytics and advertising tools set. Those companies decide what their tools keep, and that can change.

The advertising and product-analytics tools above run on our public marketing pages only — they are not present in your customer dashboard. Other services do reach signed-in pages as well: Fathom Analytics, which counts page views and sets no cookies; Cloudflare, which delivers and protects the site and measures how fast pages load; and Google Fonts, which supplies the typefaces the site is set in. Section 5 describes what each of them receives, and which pages each one runs on.

None of the advertising, analytics or font services above receive your call data — recordings, transcripts, caller details, or call summaries. Cloudflare is the exception: because it sits in front of this site and our call-handling service, it carries call data as it passes through, and Section 5 lists what it carries. Call data is covered in Sections 2.3 and 4, and it is never used for advertising.

If you use the chat on our website — on our demo pages and in the chat box on our homepage, features and free-trial pages — what you type is sent to our server and on to Google's Gemini AI, which writes the replies. Section 5 lists this under Google Cloud / Gemini AI, and Section 6 explains how your browser keeps the conversation.

2.5 Missed-Call Check and Weekly Email

If you request the missed-call check or join our weekly email, we collect your email address, the page and campaign that led you to the form, and records of your request, confirmation, email-provider acceptance or failure, and unsubscribe choice. This list is separate from a customer account, demo lead, or caller record.

3. How We Use Your Information

We use the information we collect to:

• Provide the Service: Answer your business calls with an AI receptionist trained on your specific business information
• Build your knowledge base: Use onboarding conversations to create a custom AI profile that accurately represents your business
• Deliver call reports: Provide you with summaries and details of the calls we handle for you
• Improve call quality: Analyze call interactions to improve AI accuracy, response quality, and caller satisfaction
• Process payments: Bill you for your subscription and manage your account
• Communicate with you: Send service notifications, account updates, and respond to support requests
• Call and text you about your account: Use the phone number you give us to call you about setup and to send the texts described in our Terms. We don't sell your phone number, and we don't share it with anyone for their own marketing
• Deliver requested email resources: Send the missed-call check you asked for and, only after you confirm, one practical missed-call email a week. Requesting the resource does not start a sales call, and you can unsubscribe at any time
• Maintain security: Detect and prevent fraud, abuse, or unauthorized access
• Comply with law: Meet legal obligations, respond to legal process, or enforce our terms

We do not sell your personal information or your callers' information to third parties. We do not use call recordings or transcripts to train general-purpose AI models.

4. Data Retention

This schedule covers the copies of your data that we keep. The emails and texts we send you are yours, and the providers in Section 5 hold what they receive under their own privacy policies, linked there.

You may request early deletion of your data at any time by contacting us. Upon account cancellation, we keep or delete each kind of data as the table above shows, unless we are required by law to retain it longer.

5. Third-Party Services

We use third-party providers to run our Service and our business. For each provider below, we set out what it receives or holds and why.

We do not sell your personal information, and we do not share call recordings, transcripts, caller details, or any customer account data with advertising services, including the Meta and Google advertising tools listed above, or with data brokers. The sign-up and payment reports described above — to OpenAI, and to Google from October 16, 2026 — are the one exception, and they carry only what those entries list.

We do share website-visit data from this marketing site with Google and Meta, listed above, so we can advertise to people who have already visited us. Under California law this counts as "sharing" for cross-context behavioral advertising — see Section 9 for how to opt out. Section 6 explains how to switch it off in your browser.

6. Cookies and Analytics

Here are the cookies, browser storage items and other browser identifiers Claudessa and the third parties below use when you visit this site, and what each is for. We would rather list them plainly than bury them.

• Your dashboard link (no cookie needed): Your customer dashboard doesn't use a sign-in cookie. The link we send you carries its own key, which the page reads each time it opens and doesn't save in your browser. Because the key is part of the link, it stays in your browser history like any other web address, so keep the link to yourself.
• dv_sid (ad measurement and functional, 90 days): Our own cookie. Our server sets it when a page on this site sends it a request — for example when you use the website chat, ask for a demo call, or sign up. It holds only a random ID. It lets us connect an ad click to a later sign-up or payment, so we can tell which ads bring us customers, and it links your cookie choice to your visit. It is sent only to our own servers, which keep it with your sign-up, your cookie choice and our ad-measurement records.
• dv_click_ids (advertising, 90 days): Our own cookie, set only when you arrive through a link that carries an ad's click ID or campaign tags (the utm_ tags in a web address), such as the link in one of our ads. It holds those IDs and tags and nothing else — no name, email, or phone number. It tells us which ad or link brought you. It is sent to our own servers, and saved with your account if you sign up. If you then sign up or pay, the Google and OpenAI ad-click IDs in it are the ones Section 5 describes reporting to those two companies, on the terms set out there. Nothing else in it is sent to any other company.
• cla_seen (functional, 30 days): Our own cookie. It remembers that you have been here before so we can show returning visitors a more relevant homepage. Like any cookie, your browser sends it to our site with every request, but our servers don't use it. When you come back, the homepage counts the return visit in Fathom and Google Analytics.
• claudessa_ab_signup_chooser (functional, 30 days): Our own cookie. It remembers which version of our signup page we showed you, so you see the same layout each time you come back while we compare two designs. It holds only a letter and a random ID — no name, email, or phone number — and it is not shared with anyone.
• _ga, _ga_YJDP2FRGNG (analytics and advertising, up to 2 years): Set by Google Analytics to distinguish browsers, count visits, and understand which public pages people use. When Google advertising features are enabled for an eligible visit, Google may also use visit data associated with its identifiers for personalized advertising and remarketing.
• Google advertising cookies and identifiers: When Google advertising storage is enabled for an eligible visit, Google may read or write advertising cookies and identifiers on Google or DoubleClick domains. These can connect the fact that a browser visited Claudessa with Google Ads personalization and remarketing. Google controls the names and retention periods of cookies on its own domains.
• ph_…_posthog (analytics, up to 1 year): Set by PostHog to see how people move through our marketing pages and signup. PostHog also keeps a copy in your browser's storage. While a tab is open, it keeps three more items in that tab's own storage, which go when you close the tab: another copy, ph_…_primary_window_exists and ph_…_session_registered_properties, which PostHog uses to keep track of your visit in that tab. None of these is set inside your customer dashboard.
• _fbp (advertising, 90 days): Set by the Meta (Facebook) pixel. This is the one that builds an advertising audience — it lets us show Claudessa ads on Facebook and Instagram to people who have visited this website. When you arrive through a link from Facebook or Instagram, such as one of our ads, the pixel also sets _fbc (90 days) to remember that click. The pixel also keeps three items in your browser's storage: multiFbc, which holds those Facebook click IDs, and lastExternalReferrer and lastExternalReferrerTime, which note whether the site that sent you here was Facebook, Instagram or somewhere else, and when. The pixel sends that note to Meta with your visit. Meta controls how long these items last. Meta may also set its own cookies on its domains when your browser contacts it.

We also use Fathom Analytics, a privacy-focused analytics platform that sets no cookies at all and collects no personal data. Fathom itself is designed to meet GDPR, ePrivacy, PECR, and CCPA without a consent banner. That is true of Fathom specifically — it is not a statement about the advertising and analytics cookies listed above, which are a separate matter.

Some of our pages also save small items in your browser's own storage rather than in a cookie. These last until you clear your browser's data for this site:

• claudessa_consent_v1 (functional, until you clear it): Remembers your cookie choice — “Allow advertising cookies” or “Only necessary cookies” — so we don't ask again on every page. If you sign up, we save that choice with your account. Google's tag on our pages is told what your choice allows, such as whether it may use advertising cookies, but not the stored choice itself.
• blockFathomTracking (functional, until you clear it): Our pages set this only in automated browsers, such as testing tools, so that Fathom doesn't count them as visitors. If you have used Fathom's own opt-out, it sets the same item. It never leaves your browser.
• claudessa_chat, claudessa_chat_hvac, claudessa_chat_widget (functional, until you clear it): The website chat on our demo pages (/try-it, /try-it-hvac and /hear-it-hvac) and the chat box on our homepage, features and free-trial pages save your conversation here, so it's still there if you reload the page. We stop using a saved conversation after 24 hours, but it stays in your browser until you clear it. What you type is sent, along with the recent conversation, to our server and on to Google's Gemini AI, which writes the replies.

These last only until you close the browser tab:

• claudessa_first_touch (analytics, until you close the tab): Remembers the page you first landed on, the site that sent you there, and any ad-click ID or campaign tags in that link. If you sign up or ask for a demo call, it is sent to our servers with your request so we know how you found us.
• dv_attribution (advertising, until you close the tab): A copy of the same ad-click IDs and campaign tags as dv_click_ids above. It is sent to our servers with your sign-up, and from there is handled the same way as that cookie.
• demo_caller, demo_caller_medium, demo_caller_tracked (analytics, until you close the tab): Set on our signup page when you arrive through a link from one of our demo calls. They note that you came from that link and which way it reached you, so we count the visit once. None of the three values leaves your browser; the first time, the page tells Fathom it had a visit from a demo call.

How to turn this off

• Advertising and remarketing: Turn on Global Privacy Control in a supported browser. We treat that signal as an opt-out of advertising sharing and keep Google and Meta remarketing off for that browser. You can also block third-party cookies, manage Google ad personalization in My Ad Center, or turn off ads based on partner data in your Facebook ad settings.
• Google Analytics: Install the Google Analytics opt-out add-on to stop Google Analytics measurement in your browser.
• Everything at once: Any browser will let you block or delete cookies and other site data for this site. The site works without advertising or analytics cookies, and your dashboard needs no cookie at all: its link is the key.
• Or just email us: Write to support@claudessa.com and we will opt you out on our side.

Change your cookie choice

The cookies above are set on our public marketing website. We do not place advertising or product-analytics cookies inside your customer dashboard: no Meta pixel, no Google Analytics, no PostHog on the pages where your call summaries and caller details appear. Other services do run there, and we would rather name them than imply the dashboard is untouched — Fathom Analytics, which counts page views and sets no cookies; Cloudflare, which delivers the site and measures page-load speed; and Google Fonts, which supplies the typefaces the site is set in. Section 5 sets out what each receives. Fathom and Google Fonts receive none of your call data. Cloudflare delivers the dashboard itself, so it carries the caller names, phone numbers, and call summaries shown there.

7. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures, including:

• Encryption of data in transit (HTTPS on all connections)
• Call recordings stored with our telephony provider, encrypted at rest, and retrievable only with our account credentials
• Access controls limiting data access to authorized personnel and systems only
• Regular security monitoring and vulnerability assessments
• Secure credential management with isolated access
• Automatic deletion of call recordings after the retention period

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If we become aware of a security breach affecting your personal data, we will notify you and relevant authorities as required by applicable law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request that we limit how we process your data
• Objection: Object to our processing of your data in certain circumstances
• Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, contact us at support@claudessa.com. We will respond to verified requests within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to Know: You may request the categories and specific pieces of personal information we have collected about you in the past 12 months
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
• Right to Opt-Out of Sale: We do not sell personal information
• Right to Opt-Out of Sharing: We share marketing-site visit and browser data with Google and Meta for remarketing, which California law treats as "sharing" for cross-context behavioral advertising. You may opt out by turning on Global Privacy Control, using the other browser controls in Section 6, or emailing us.

To submit a CCPA request, or to opt out of sharing, email support@claudessa.com with the subject line "CCPA Request." We may need to verify your identity before processing your request.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) provides you with specific data protection rights.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to provide the Service you have subscribed to
• Legitimate interest: Processing necessary for our legitimate business interests, such as improving our Service and preventing fraud
• Consent: Where you have given consent, including for advertising storage and personalized or remarketing uses where applicable law requires it, and for voice onboarding recordings
• Legal obligation: Processing necessary to comply with applicable law

International Data Transfers

Your data may be processed on servers located in the United States. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission. You may request a copy of these safeguards by contacting us.

11. Children's Privacy

Claudessa is a business-to-business service designed for use by home services companies. Our Service is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@claudessa.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your information, contact us at:

We aim to respond to all inquiries within 5 business days.